Careers at Southern Orthopaedic Surgeons

Department: Clinical
Reports to: Peggy Hubbard
Locations: All

Main Function

Rooms/triages/evaluates patients, orders appropriate X-rays, assists providers with in-office treatments and procedures, directs patients to surgery scheduling staff, ensures documentation of patient information in Exscribe, and provides patient education.

Responsibilities

• Prepares clinic and casting rooms prior to patient arrivals.
• Receives patients from waiting room, directing them to exam rooms or x-ray.
• Gathers and records patients' medical history, physical data, and vital signs within the EHR system (Exscribe).
• Changes patient statuses to appropriately within the EHR.
• Collaborate with providers in managing acute and long-term medical needs of patients
• Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
• Orders appropriate diagnostic x-rays.
• Verifies that previously ordered test results, images, and imaging reports (e.g., MRIs, CT scans, nerve studies, labs, etc.) are under the correct patient's chart in the EHR and available for provider's evaluation.
• Prepares medications/injections as ordered by provider.
• Assists alongside physicians with in-office procedures such as joint/fluid aspirations, suturing minor lacerations, and post-reduction casting/splinting.
• Application and removal of casts/splints and minor wound dressings, fitting of durable medical equipment (DME), and removal of sutures as ordered by provider.
• Inform patients of down payment/total cost amounts of DME according to patients' insurance coverage; complete appropriate forms for DME.
• Provides instructions/education to patients and family regarding medications and at-home treatment.
• Maintains and reviews/updates patient records, charts, and other necessary information.
• Triages patient telephone calls and provides consultation.
• Maintains patient confidentiality.
• Maintains exam and casting rooms in a clean and orderly manner.
• Re-stocks supplies in exam rooms.
• Performs related work as required.

Qualifications and Educational Requirements

• High School Graduate/GED
• CPR Certified

Job Skills & Requirements

• Full range of body motion including handling and lifting patients.
• Normal dexterity of hands and fingers.
• Normal coordination, including eye-hand, hand-foot.
• Normal visual acuity.
• Frequent standing, walking, or other means of mobility for extended periods of time.
• Ability to lift/carry items weighing up to 50 pounds or more.
• Possible exposure to bodily fluids.
• Ability to multi-task.
• Ability to work in a team.
• Good verbal and written communication skills.
• Good computer skills.
• Ability to maintain a positive, cooperative, and respectful attitude towards patients, visitors, coworkers, management, and physicians/providers.
• Provision of excellent customer service.
• Possesses determination, initiative, and dependability.
• Completion of tasks in a timely manner.
• Possesses self-motivation to perform job duties with minimal supervision.
• Knowledge of medical equipment and instruments to administer patient care.
• Knowledge of the principles in maintaining sterile field when appropriate.
• Knowledge of professional medical practice and care to give and evaluate patient care.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Adherence to the Employee Handbook code of conduct.
• Self-motivated to perform job duties with minimal supervision.

Preferred

• Experience as a medical assistant and/or surgical technician; orthopaedic experience.
• Knowledge of professional medical practice and care to give and evaluate patient care.
• Knowledge of anatomical/orthopaedic terminology.
• Knowledge of HIPAA rules.
• Familiarity with EHR/Exscribe computer systems.

E-mail your resume, cover letter, and completed application to pmhubbard@southernorthosurg.com

Download PDF

Department: Clinical
Reports To: Peggy Hubbard
Location: OrthoNow

Job Duties

• Perform radiographic examinations
• Assist clinical staff
• Quality assurance of the image (positioning/ label/
• technique) Maintain patient confidentiality
• Restock supplies Keep exam rooms clean & organized

Job Requirements

• High school/GED
• ARRT CERTIFICATION
• Lift & Carry 50+ lbs.
• Full Range of Body Motion
• Lifting & handling patients
• Flexibility to work after hours as needed
• Work Within a Team
• Full-Time Position working three 12hr shifts

E-mail your resume, cover letter, and completed application to pmhubbard@southernorthosurg.com

Download PDF

Department: Clinical
Reports to: Peggy Hubbard
Locations: OrthoNow

Main Function

Rooms/triages/evaluates patients, orders appropriate X-rays, assists providers with in-office
treatments and procedures, directs patients to surgery scheduling staff, ensures documentation
of patient information in Exscribe, and provides patient education.

Responsibilities

• Prepares clinic and casting rooms prior to patient arrivals.
• Receives patients from waiting room, directing them to exam rooms or x-ray.
• Gathers and records patients’ medical history, physical data, and vital signs within the EHR system (Exscribe).
• Changes patient statuses to appropriately within the EHR.
• Collaborates with providers in managing acute and long-term medical needs of patients.
• Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
• Orders appropriate diagnostic x-rays.
• Verifies that previously ordered test results, images, and imaging reports (e.g., MRIs, CT scans, nerve studies, labs, etc.) are under the correct patient's chart in the EHR and available for provider's evaluation.
• Prepares medications/injections as ordered by provider.
• Assists alongside physicians with in-office procedures such as joint/fluid aspirations, suturing minor lacerations, and post-reduction casting/splinting.
• Application and removal of casts/splints and minor wound dressings, fitting of durable medical equipment (DME), and removal of sutures as ordered by provider.
• Inform patients of down payment/total cost amounts of DME according to patients’ insurance coverage; complete appropriate forms for DME.
• Provides instructions/education to patients and family regarding medications and at-home treatment.
• Maintains and reviews/updates patient records, charts, and other necessary information.
• Triages patient telephone calls and provides consultation.
• Maintains patient confidentiality.
• Maintains exam and casting rooms in a clean and orderly manner. Re-stocks supplies in exam rooms.
• Performs related work as required.

Qualifications and Educational Requirements

• High School Graduate/GED
• CPR certified

Job Skills and Requirements

• Full range of body motion including handling and lifting patients.
• Normal dexterity of hands and fingers.
• Normal coordination, including eye-hand, hand-foot.
• Normal visual acuity.
• Frequent standing, walking, or other means of mobility for extended periods of time.
• Ability to lift/carry items weighing up to 50 pounds or more.
• Possible exposure to bodily fluids.
• Ability to multi-task.
• Ability to work in a team.
• Good verbal and written communication skills.
• Good computer skills.
• Ability to maintain a positive, cooperative, and respectful attitude towards patients, visitors, coworkers, management, and physicians/providers.
• Provision of excellent customer service.
• Possesses determination, initiative, and dependability.
• Completion of tasks in a timely manner.
• Possesses self-motivation to perform job duties with minimal supervision.
• Knowledge of medical equipment and instruments to administer patient care.
• Knowledge of the principles in maintaining sterile field when appropriate.
• Knowledge of professional medical practice and care to give and evaluate patient care.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Adherence to the Employee Handbook code of conduct.
• Self-motivated to perform job duties with minimal supervision.

Preferred

• Experience as a medical assistant and/or surgical technician; orthopaedic experience.
• Knowledge of professional medical practice and care to give and evaluate patient care.
• Knowledge of anatomical/orthopaedic terminology.
• Knowledge of HIPAA rules.
• Familiarity with EHR/Exscribe computer systems.

E-mail your resume, cover letter, and completed application to pmhubbard@southernorthosurg.com

Download PDF

Department: Phone
Reports to: Bethany Day
Locations: Main Office

Main Function

The phone operator is ultimately responsible for answering phone calls for the practice in a professional and courteous manner.

Roles and Responsibilities

• Login to the phone system and answer calls through the call queue. Handle the caller's request or transfer to the appropriate person
• Schedule appointment for all providers at all offices except Physical Therapy
• Accurately register new patients in the PM system, which includes entering demographic information and insurance.
• Register patients & schedule appointments for requests by fax; then scan records in the chart
• Handle prescription refills received by phone and fax; message doctor, send Rx, notify the patient
• Enter referrals in the PM system and scan them in the EHR
• Reschedule appointments when providers are out
• Properly handle messages sent in the EHR and fax queue
• Fax orders if facilities call stating they didn't get them and schedule return appointments if not done when the patient was here
• Order tests if patients were told to call back if not better and get a test; create order, schedule test, call patient, fax order, scan the fax confirmation
• Answer questions about work slips; fax work slips
• Looking through clinics for gaps or patients a provider can't see yet because of credentialing
• Other tasks as requested

Education Requirements

• High School Diploma or GED
• Required Skills
  Provide exceptional customer service.
• Ability to work as a team.
• Good verbal and written communication skills.
• Accurate, close attention to detail, organized and punctual.
• Shows initiative and dependability.
• Positive attitude toward coworkers, management, physicians, patients and all callers.
• Self-motivated.
• Ability to solve problems independently.
• Adheres to Employee Handbook and office protocols.

Additional Information

• Hours to be determined.
• Reports to the Phone Operator Supervisor

E-mail your resume, cover letter, and completed application to pmhubbard@southernorthosurg.com

Download PDF

Department: Clinical
Reports To: Peggy Hubbard
Location: Wetumpka

Job Duties

• Perform radiographic examinations
• Assist clinical staff
• Quality assurance of the image (positioning/ label/technique)
• Maintain patient confidentiality
• Restock supplies
• Keep exam rooms clean & organized

Job Requirements

• High school/GED
• ARRT CERTIFICATION
• Lift & Carry 50+ lbs.
• Full Range of Body Motion
• Lifting & handling patients
• Flexibility to work after hours as needed
• Work Within a Team
• Full-Time Position working three 12hr shifts

E-mail your resume, cover letter, and completed application to pmhubbard@southernorthosurg.com

Download PDF

Department: Front Office
Reports to: Paula Burt
Locations: Wetumpka

Main Function

Greet patients as they arrive, make sure the patient is signed in and all necessary paperwork is completed, collect any co-pays or money owed, direct patient questions to the correct department, schedule or reschedule appointments when necessary, and serve as the primary customer service representative for SOS.

Responsibilities

• Prepare clinics in advance for upcoming physician schedules.
• Check for errors in scheduling on your clinic schedule.
• Print physician clinical schedule and surgery schedule for the clinical staff 30 minutes before each clinic.
• Change patient statuses appropriately within the PM, EHR, and Clearwave systems.
• Clear canceled, rescheduled, and no-show patient superbills daily.
• Import patient medical information from the patient portal and pharmacies when available.
• Verify patient insurance coverage, check for other policies, and determine the correct co-pay amount to collect.
• Obtain a copy of the patient's driver's license and front and back of insurance cards if not scanned at the Kiosk.
• Verify all patient information from Clearwave to the PM each time the patient checks in.
• Obtain a complete update of the patient's medical history every 12 months.
• Obtain and enter referrals for Medicaid, Tricare, certain Blue Cross Blue Shield policies, and any other insurance policies required.
• Collect, count, and turn in any monies collected and appropriate receipts to the safe daily.
• Count and record totals for the change bag before using and at the end of the day before returning to the safe.
• Inform your supervisor when voided payments are needed and turn in all voided receipts from Clearwave to your supervisor.
• Clear all flags and tasks in Clearwave at the end of each clinic.
• Close the Clearwave money journal every morning and turn in to accounts receivable representative.
• Dispose of patient records in the correct receptacle daily.
• Call appropriate agencies for assistance in case of emergency.
• Relay messages to physicians when necessary to complete patient requests.
• Record comments in patient charts to ensure good communication and understanding for all departments on issues as they arise.
• Print payment charge detail reports when requested by patients and explain charges when necessary.
• Direct walk-in patients to the correct department or facility or register and schedule appointments when needed.
• Report any facility issues (ex. Lights blinking, broken equipment) to your supervisor.
• Sanitize and clean iPads, Kiosks, and your work area during down time.
• Follow appropriate dress code presenting a professional and cohesive image.
• Correctly record your time in and out of work daily and check for missed punches. Sign off bi-weekly on your time.
• Turn in all time off requests to your supervisor in a timely manner.
• Work with the Insurance Department to set up payment arrangements with patients when necessary.
• Work with the Medical Records department with scanning, filing, or any task assigned or requested.
• Help other departments and your supervisor with tasks assigned or requested to ensure a cohesive teamwork environment.
• Cross-train to check-out when scheduled by your supervisor.
• Comply with all HIPPA rules when dealing with patients and patient information.
• Stay late until all patients have been checked out and the Urgent Ortho staff has arrived on your assigned late day.
• Participation in facility meetings and activities when scheduled.

Qualifications and Education Requirements

• High School Diploma or GED equivalent

Job Skills and Requirements

• Outstanding customer service skills.
• Ability to workin a team.
• Ability to multi-task.
• Good verbal and written communication skills.
• Positive and cooperative attitude toward coworkers, management, patients, visitors, and physicians.
• Promote a professional image for the facility to the public.
• Good computer and typing skills.
• Ability to work in multiple computer programs, use fax machines, printers, and phones.
• Ability to solve problems independently.
• Accurate, close attention to detail, organized, and punctual.
• Completes duties in a timely manner.
• Shows initiative and dependability.
• Adheres to the Employee Handbook code of conduct.
• Self-motivated to perform job duties with minimal supervision.

Preferred

• Familiarity with PM and EHR computer systems
• Knowledge of HIPAA rules
• Medical receptionist experience
• Customer service experience

Hours: 7:00 am- 5:30 pm with some late days. One hour lunch break and two 15-minute breaks daily.

E-mail your resume, cover letter, and completed application to pmhubbard@southernorthosurg.com

Download PDF